{"id":545,"date":"2026-09-17T10:37:39","date_gmt":"2026-09-17T08:37:39","guid":{"rendered":"https:\/\/ictech.test\/refund_returns\/"},"modified":"2026-09-19T01:12:58","modified_gmt":"2026-09-18T23:12:58","slug":"warranty-returns","status":"publish","type":"page","link":"https:\/\/planeteconnexion.com\/en\/warranty-returns\/","title":{"rendered":"Warranty &#038; returns"},"content":{"rendered":"<div class=\"ictech-page\">\n\t<section class=\"ictech-page__hero\">\n\t\t<div class=\"ictech-page__hero-inner\">\n\t\t\t<div class=\"ictech-page__kicker\">Customer service<\/div>\n\t\t\t<h1 class=\"ictech-page__title\">Warranty &amp; returns<\/h1>\n\t\t\t<p class=\"ictech-page__lead\">We want parts that install cleanly and hold up in real workshop conditions. Here\u2019s how DOA, transit issues and return requests work.<\/p>\n\t\t<\/div>\n\t<\/section>\n\t<div class=\"ictech-page__wrap\">\n\t\t<section class=\"ictech-page__section\">\n\t\t\t<div class=\"ictech-page__label\">DOA<\/div>\n\t\t\t<h2 class=\"ictech-page__h2\">Defective on arrival<\/h2>\n\t\t\t<ul class=\"ictech-page__list\">\n\t\t\t\t<li>Contact us within <strong>48 hours<\/strong> of delivery<\/li>\n\t\t\t\t<li>Include order number, SKU, photos or video of the issue<\/li>\n\t\t\t\t<li>Do not install a part you intend to claim as DOA<\/li>\n\t\t\t\t<li>Approved cases are typically exchanged or refunded depending on stock<\/li>\n\t\t\t<\/ul>\n\t\t<\/section>\n\t\t<section class=\"ictech-page__cards\">\n\t\t\t<article class=\"ictech-page__card\"><h3>After install<\/h3><p>Returns after installation are case by case. Tool damage, liquid, bending or wrong-model fit are not covered.<\/p><\/article>\n\t\t\t<article class=\"ictech-page__card\"><h3>Transit<\/h3><p>Note issues on the delivery slip when possible and send packaging photos within 48 hours.<\/p><\/article>\n\t\t\t<article class=\"ictech-page__card\"><h3>Non-defective<\/h3><p>Opened sealed parts or installed screens generally cannot be returned without prior approval.<\/p><\/article>\n\t\t<\/section>\n\t\t<section class=\"ictech-page__cta\">\n\t\t\t<h2>Open a request<\/h2>\n\t\t\t<p>Use Contact or your account with the order number ready.<\/p>\n\t\t\t<div class=\"ictech-page__actions\">\n\t\t\t\t<a class=\"ictech-btn ictech-btn--primary ictech-page__btn\" href=\"https:\/\/planeteconnexion.com\/en\/contact\/\">Contact support<\/a>\n\t\t\t\t<a class=\"ictech-btn ictech-btn--ghost-on-dark ictech-page__btn\" href=\"https:\/\/planeteconnexion.com\/en\/my-account\/\">My account<\/a>\n\t\t\t\t<a class=\"ictech-btn ictech-btn--ghost-on-dark ictech-page__btn\" href=\"https:\/\/planeteconnexion.com\/en\/livraison\/\">Shipping info<\/a>\n\t\t\t<\/div>\n\t\t<\/section>\n\t<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-545","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/planeteconnexion.com\/en\/wp-json\/wp\/v2\/pages\/545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/planeteconnexion.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/planeteconnexion.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/planeteconnexion.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/planeteconnexion.com\/en\/wp-json\/wp\/v2\/comments?post=545"}],"version-history":[{"count":1,"href":"https:\/\/planeteconnexion.com\/en\/wp-json\/wp\/v2\/pages\/545\/revisions"}],"predecessor-version":[{"id":546,"href":"https:\/\/planeteconnexion.com\/en\/wp-json\/wp\/v2\/pages\/545\/revisions\/546"}],"wp:attachment":[{"href":"https:\/\/planeteconnexion.com\/en\/wp-json\/wp\/v2\/media?parent=545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}