Customer service

Shipping & delivery

When you need a part fast, every hour counts. Planète Connexion prepares orders so your repair is not stuck waiting.

How it works

Delivery basics

Order cut-off — place your order before the daily cut-off to aim for same-day dispatch (hours confirmed at checkout).
Packaging — fragile items (screens, glass) are packed to reduce transit risk.
Tracking — details are shared once the parcel is with the carrier.
Coverage — nationwide shipping; timelines depend on destination and service level.

Express options for urgent jobs — select at checkout or ask your account contact for bulk SLAs.

Inspect on receipt and report within 48 hours with photos and your order number.

See Warranty & returns for DOA and transit claims.

Share your order number and destination — we’ll check status with you.